12/1/08

eBay Frustrations List & Policing

Chris Crum at WebProNews.com has put together his "Top 10 Frustrations for eBay Sellers" List. Coming in at #1 is Management, which is CEO John Donahoe, a man many are calling for a resignation from. Also on the list are things such as the lack of profitability, Paypal issues, technical glitches and buyer issues.

Crum's full list of eBay frustrations:

1. Management
2. Feedback Policy
3. Small Businesses Get Shut Out
4. Lack of Communication
5. Payment Policies
6. Fees/Lack of Profitability
7. Unwarranted Account Suspensions
8. The Buyers Themselves
9. Glitches
10. Lack of Innovation

Read the full WebProNews article here.

In my experience with eBay so far, the Buyer issue has been the only issue I can say has caused frustrations. Lately it seems there are a lot of "practice bidders" or people who create fake accounts in order to just try eBay out. Perhaps they just joined to make money off one of those "Get Paid to" sites, where you need to join eBay and place 1 bid. In addition to that, there are always those dishonest souls who try to get items for free, claiming major damage during shipping or that they never received it. eBay is built on a community of honest buyers and sellers, but they will need to address this as they continue doing business online. My suggestion that new accounts must make a refundable deposit to eBay of $10, and their first bid can't go over that. It may seem ridiculous, but it'd be a great way to prevent those fake new accounts from being made.

As for profit, that hasn't really been an issue, as sellers just need to be creative and innovate more. Finding trash to sell as treasure from garage sales, Goodwills and consignment shops is a skill anyone can develop. With eBay selling, it will really be all about the idea of survival of the fittest. Adapt and expand your business as eBay changes its model. Crum mentions that there are alternatives to eBay too, such as Amazon, Wigix, SeeAuctions and Shopify.

The Monetizer also suggests everyone sign up for the Ebay Partner Network. I can't guarantee everyone will get approved, but the money you can make with this program has very nice potential. More on that in a future blog post...

There's another article at WebProNews discussing eBay and how Congress plans to police it (as well as Craigslist and other sites), by secretly investigating any sellers they suspect are selling stolen goods. The sellers won't be informed they are being watched/investigated. This stems from a bunch of Victoria Secret bra sales, where the bras were sold on eBay for $25, but usually fetched up from $40 to $80. In summation of the article, if the bills pass, anybody who claims to suspect a seller of illegal activity can file a police report, present it to the retail/marketplace provider and then the provider must shutdown the seller. Some commentors on the article are comparing this to the famous novel called 1984 in which the government is playing Big Brother, watching our every move.

Read Congress to Make eBay a Rat

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